RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The item must be in the same condition. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prochimps.com or call us on (+356) 99785765 or bring your item to our service center: 193, Triq Misrah, Il Barrieri, Santa Vener. Items sent back to us without first requesting a return will not be accepted.
Note: We may make exceptions to pick up the item in special cases where the client is unable to bring it to our service center. In such cases, arranging a pick-up from the customer's location will incur a charge of €7.
Damages and issues
Please inspect your order upon reception and contact us immediately if the items are defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty:
Our warranty covers only manufacturing defects for a specific time period as mentioned in the invoice and on our website. Please note that the warranty does not cover damage resulting from misuse, improper handling, or neglect. Any alterations made to the product by unauthorized personnel will void the warranty. For warranty claims, please contact us at info@prochimps.com or call us at (+356) 99785765.
Note: All products must be used in accordance with the instructions provided. If you have any queries, please don't hesitate to contact our service center at (+356) 99785765 or email us at info@prochimps.com.
